Effective Date: March 2025
1. Introduction
Welcome to Veloria, Johannesburg’s premier luxury car rental service, offering a world-class chauffeur-driven experience. By making a booking with Veloria, you agree to the following Terms and Conditions, which govern your use of our services. Please read them carefully before confirming your reservation.
2. Service Scope
Veloria provides chauffeur-driven luxury vehicles for hire. Under no circumstances are renters or passengers permitted to drive the vehicles themselves.
- All rentals include a professional, licensed chauffeur.
- Vehicles are available for special events, corporate functions, airport transfers, and personal luxury experiences.
- Veloria reserves the right to refuse service to individuals or groups that do not comply with these terms.
3. Booking & Payment
3.1. Reservation Process
- Bookings must be made at least 24 hours in advance, subject to availability.
- A 50% deposit is required to secure a booking, with the remaining balance payable before service commencement.
3.2. Payment Methods
- We accept EFT transactions with credit cards, debit cards and PayFast coming soon.
- Full payment must be received before the scheduled pick-up time.
3.3. Cancellations & Refunds
- Cancellations made more than 72 hours before the booking will receive a full refund.
- Cancellations made between 24-72 hours before the booking will forfeit 50% of the total booking fee.
- Cancellations made within 24 hours of the booking are non-refundable.
4. Service Terms
4.1. Chauffeur Responsibilities
- All chauffeurs are licensed professionals, trained to provide a first-class luxury experience.
- The chauffeur is the only individual permitted to operate the vehicle.
- The chauffeur reserves the right to refuse service if passengers behave in an unruly, unsafe, or unlawful manner.
4.2. Passenger Conduct
- No smoking, vaping, or illegal substances are allowed inside the vehicles.
- Passengers must wear seatbelts at all times, as required by South African law.
- Any damage caused to the interior or exterior of the vehicle due to negligence, vandalism, or spills will be charged to the client.
4.3. Duration & Overtime Charges
- The rental period begins at the scheduled pick-up time.
- Overtime charges will apply for any service extending beyond the agreed rental duration.
5. Liability & Insurance
5.1. Insurance Coverage
- Veloria’s fleet is fully insured.
- Passengers are covered under third-party liability insurance.
5.2. Client Responsibility
- The client accepts full responsibility for passengers and their conduct.
- Veloria is not liable for lost or damaged personal belongings left in the vehicle.
- In case of deliberate damage, clients will be invoiced for repair or cleaning fees.
6. Force Majeure & Unforeseen Circumstances
- Veloria is not responsible for service disruptions caused by unforeseen events (e.g., extreme weather, protests, road closures, or mechanical failure).
- In the rare event of a vehicle breakdown, Veloria will provide an equivalent luxury vehicle or issue a pro-rated refund.
7. Custom Add-Ons & Special Requests
- Any custom add-ons (e.g., red carpet service, champagne, flowers) must be requested and confirmed in writing.
- If an add-on is selected, clients must provide details of their requirements in advance.
8. Privacy & Data Protection
- Personal data provided during booking is stored securely and processed in accordance with the Protection of Personal Information Act (POPIA).
- Payment details are not stored or shared with third parties.
9. Amendments & Termination
- Veloria reserves the right to modify these terms at any time.
- If a client violates these terms, Veloria reserves the right to terminate service immediately, with no refund issued.
10. Governing Law
These Terms and Conditions are governed by South African law. Any disputes arising from these terms will be handled under the jurisdiction of South African courts.
11. Contact Information
For inquiries or support, please contact:
📧 Email: info@veloria.co.za
📞 Phone: +27 76 274 0174
🌍 Website: veloria.co.za
