Effective Date: March 2025
1. Introduction
Veloria values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa and other relevant laws.
By using our website (www.veloria.co.za) and services, you consent to the collection and processing of your information as described in this policy.
2. Information We Collect
We collect personal and non-personal information necessary to provide our chauffeur-driven luxury car rental services.
2.1. Personal Information
This includes:
- Full Name (for booking and verification)
- Contact Details (phone number, email address)
- Billing Information (credit card details, billing address)
- Identification Details (if required for high-value bookings)
- Special Requests (such as event details or additional services requested)
2.2. Non-Personal Information
We also collect anonymized data such as:
- Website usage data (e.g., pages visited, session duration)
- Device and browser information
- IP addresses for security and fraud prevention
3. How We Use Your Information
Your data is used solely for service delivery, customer experience improvement, and legal compliance. Specifically, we use it for:
- Processing bookings and managing rental services
- Providing customer support and responding to inquiries
- Verifying payments and processing transactions securely
- Personalizing your experience based on your preferences
- Sending confirmations, invoices, and notifications
- Marketing communications (only with your consent)
- Preventing fraud, security threats, and unlawful activities
We do not sell or share your information with third parties, except where legally required or necessary to fulfill a booking request (e.g., with payment processors).
4. Data Security & Protection
We implement strict security measures to protect your information from unauthorized access, loss, or misuse. These measures include:
- SSL encryption for secure online transactions
- Restricted access controls (only authorized personnel can access data)
- Secure payment processing via trusted third-party providers (PayFast, Stripe, EFT)
- Regular security audits to ensure data integrity
Despite these precautions, no system is 100% secure. Clients should take care when sharing personal data online.
5. Data Retention
We retain personal data only for as long as necessary to fulfill service obligations, comply with legal requirements, and for record-keeping purposes.
- Customer booking details are stored for up to 5 years for tax and compliance reasons.
- Payment details are not stored by Veloria.
- Marketing consent preferences can be updated or revoked at any time.
6. Your Rights Under South African Law
As per POPIA, you have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal data we hold.
- Right to Correction: Request corrections to inaccurate or outdated information.
- Right to Deletion: Request deletion of personal data where no legal reason for retention exists.
- Right to Object: Opt-out of direct marketing communications.
- Right to Withdraw Consent: Withdraw previously granted consent for data processing.
To exercise any of these rights, please contact us at info@veloria.co.za.
7. Sharing Information with Third Parties
We may share information with trusted service providers under strict confidentiality agreements, including:
- Payment Processors (to facilitate secure transactions)
- IT & Security Providers (to enhance cybersecurity)
- Legal Authorities (if required by law or court order)
These third parties do not have the right to use your information beyond what is necessary to provide the requested service.
8. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These help us:
- Improve website performance
- Remember your preferences for future visits
- Analyze visitor behavior to optimize our services
You can disable cookies in your browser settings, but this may affect website functionality.
9. Marketing & Communications
With your consent, we may send occasional promotional offers, updates, and event invitations.
- You can unsubscribe anytime by clicking the opt-out link in emails.
- We do not engage in spam or unsolicited messaging.
10. Changes to This Policy
Veloria reserves the right to update this Privacy Policy as necessary. Changes will be posted on our website, and continued use of our services implies acceptance of the revised terms.
11. Contact Information
For any privacy-related concerns or to exercise your rights, please contact us:
📧 Email: info@veloria.co.za
📞 Phone: +27 76 274 0174
🌍 Website: www.veloria.co.za
